Fraud Awareness and Prevention

Latah Credit Union takes your financial wellbeing seriously. This webpage is a guide to assist in determining and preventing suspected fraud.

Fraud Awareness

Fraud can happen in many different ways, but each method follows a general pattern. With this in mind there are ways you can identify potential fraud and protect yourself from it.

There has been an increase in Phishing Texts and Emails

The latest trends in account takeover fraud use similar tactics from the traditional Zelle fraud scam. One variation of the scam is:

  1. Members receive an account alert (text or email) appearing to come from their financial institution and alerting them to unusual/suspicious activity on their account;
  2. If the member responds to the texts, fraudsters will call the member spoofing the financial institution’s phone number and claim to be from the financial institution’s fraud department;
  3. Fraudsters will then have the member provide them with their online username (to verify the member);
  4. Then using the “forgot password” feature on online banking, they will trigger a passcode to be sent to the member’s mobile phone;
  5. The fraudster will the convince the member to provide the “security code” as an additional step in verifying their identity;
  6. The fraudster will then review fictitious transactions with the member and then assure them that they will have those charges removed, after which the call will be completed;
  7. At the same time, the fraudster will use the passcode the member read to them to reset the member’s online banking password;
  8. Once logged into the member’s account, the fraudsters will use the external transfer or transfer to an internal account function to move money into accounts belonging to money mules who will withdrawal the funds.

Remember, Latah Credit Union will never call, text, or email asking for:

  • Account number and routing number
  • Credit or debit card PIN
  • Digital banking username or password
  • FULL social security number
  • CVV2 code on the back of a debit or credit card
  • Verification codes

In addition there are a few more steps you can take to protect yourself from fraud:

  • Never click on links in unexpected texts or emails
  • Do not use a phone number that was provided in the text or email
  • Do not share your personal information with an unknown caller
  • Beware of caller ID – it can be spoofed
  • If you are unsure or think you have been scammed please contact Latah Credit Union right away.

Elder Financial or Material Exploitation

Elder financial or material exploitation is defined as illegal or improper use of an elder’s funds, property, or assets. Examples include, but are not limited to, cashing an elderly person’s check without authorization or permission; forging an older person’s signature; misusing or stealing an older person’s money or possessions; coercing or deceiving an older person into signing any document (e.g., contracts or will); and the improper use of conservatorship, guardianship, or power of attorney.

The following may be perpetrators of elder and vulnerable adult financial exploitation

  • Family Members and/or caregivers
  • Telephone, mail & in-person scammers
  • Financial advisors
  • Friends and neighbors

Common Fraud Schemes

  • Phishing Emails and Messages
  • Fake Charity Appeals
  • Home Repair Scams
  • Utility Scams
  • Investment Scams
  • Prepayment Scams
  • Health Insurance Scams
  • Romance Scams
  • Social Security
  • Administration Scams
  • Power of Attorney Abuse

If you receive a text, call, or in-person contact from someone requesting personal or financial information

  • If it is a call: Hang up immediately
  • If it is a text: Delete the text without clicking on any links provided
  • Notify a trusted contact so they can assist verifying the legitimacy of the request
  • Do not call the company back using the number they provided. Request the name of the company & independently look up a number to that company. Then contact the person back to verify if it is a legitimate request/need.

Many of these scams are carried out by perpetrators claiming to be a police officer, detective, financial institution examiner, official, or FBI agent. These perpetrators can be very direct and authoritative in nature, or may be very friendly in their approach, but are trying to take advantage of others using manipulation.

Red Flags of Financial Exploitation or Abuse

  • Discourages you from seeking advice from family members, friends or trusted advisors prior to making any financial transactions
  • Asks you to lie to anyone, including bank tellers or investment brokers
  • Rushes you to make a decision regarding a financial transaction
  • Threatens arrest if you do not comply with their requests
  • Tells you to “not hang up” until you have completed the transaction (ATM withdrawal, online transfer of funds, depositing checks, etc.)
  • Asks you to pay in a non-standard way such as: Gift Cards, or Visa Cards; or through a 3rd party app like Metapay, Paypal, and Cashapp; or through a Wire

Your Credit Union does not conduct investigations or verification of accounts by telephone, nor will local, state, or federal law enforcement authorities, financial institutions regulatory authorities or officials conduct investigations by asking you to withdraw cash from your account for any reason.

If you feel you have fallen victim to a scam, please contact one of the following agencies:

Always report elder abuse to Adult Protective Services (APS): This website provides information for all U.S. States and territories: https://www.napsa-now.org/help-in-your-area

Local Agencies

Local Law Enforcement:
Moscow Police: 208-882-2677
Latah County Sheriff: 208-882-2216
Benewah County Sheriff: 208-245-2555
CDA Tribal Police: 208-686-2099

Community Action:
Moscow: 208-882-3535
Lewiston: 208-743-5580
Kootenai County: 208-664-8757

https://www.napsa-now.org/help-in-your-area

Federal Agencies

National Elder Fraud Hotline: 833-372-8311
FTC: 1-877-382-4357
FTC Website: Ftc.gov
FTC’s Identity Theft Website: www. consumer.gov/idtheft

A Closer Look at
Common Fraud Schemes

With the advancement of technology and rise of social media platforms, getting scammed has never been easier. Financial crimes such as identity theft can take weeks, months or years to fully recover from – not to mention the overwhelming levels of stress they cause. Learning to protect your personal information is crucial and can help you avoid potential disaster.

Phishing Scams

Phishing is one of the most common types of scams, and it can happen in a multitude of ways. Phishing can range from emails, texts, or even social media messages containing a link for you to click on. Typically the scammer is impersonating a business, financial institution, person, or government agency. When the victim clicks on the link, their personal information is compromised. 

Sometimes the messages will claim the victims “password expired” or that their “personal information needs verified”.  These are both ways to get the victim to input their information directly to the scammer. To help protect yourself against phishing attempts, do the following:

  • Be wary of any emails, texts, or messages claiming “urgent action” is needed
  • Do not click any link in a suspicious email, text, or message 
  • If you suspect the email may be a phishing attempt, contact the business or government agency directly, never through the link or phone number provided in the message
  • Read your emails carefully and check for grammatical errors/inconsistencies

Romance Scams

A Romance Scam is when a scammer creates a romantic connection with the victim in order to gain their trust and money. Typically a Romance Scam will start on social media or dating websites/apps, with the scammer creating a profile with fake pictures, pretending to be someone they are not. The pictures are usually of a conventionally attractive individual, meant to entice the victim and create interest. The information that the victim posts on their profile will be used against them in order to form a close relationship.  Since the profile is actually fake, the scammer will come up with all sorts of excuses of why they cannot meet in person or video chat. 

Once the scammer creates a relationship, they soon fall on “hard times” and begin to ask the victim for help. Often times victims are happy to help their new partner, and feel as though it strengthens their relationship. This will continue until the victim either runs out of money or starts getting suspicious – then all of a sudden their partner’s profile disappears. Here are some tips on how to protect yourself from a romance scam:

  • Do not accept random friend requests from someone you don’t know personally
  • Watch for red flags like not being able to meet in person or video chat
  • Do a reverse image search of the pictures on their profile to see if they are stolen
  • Be wary of anyone asking you for money 

Social Media Scams

According to the Federal Trade Commission, from January 2021 through June 2023 Americans have reportedly lost 2.7 billion dollars from social media scams. This amount is substantially higher than any other method of contact such as email, text, print/mail or other websites/apps. In recent years social media has expanded beyond just a social network with the addition of local marketplaces, online shopping within the platform, and even dating! Having all these options means that scammers have many different angles to target you from. 

Your profile on social media also contains a lot of personal information, and essentially is an accumulation of years of your personal details. Scammers love to learn about their victims because it helps improve their process. If you’re looking to buy a computer, the scammer has one to “sell” you. If you love a specific sports team, so do they. This especially comes into play in Romance Scams as the scammer can learn about their victim and use it against them to form a close relationship. 

Sometimes the messages will claim the victims “password expired” or that their “personal information needs verified”.  These are both ways to get the victim to input their information directly to the scammer. To help protect yourself against phishing attempts, do the following:

  • Be wary of any emails, texts, or messages claiming “urgent action” is needed
  • Do not click any link in a suspicious email, text, or message 
  • If you suspect the email may be a phishing attempt, contact the business or government agency directly, never through the link or phone number provided in the message
  • Read your emails carefully and check for grammatical errors/inconsistencies

Delivery Scams

Popular online marketplaces and delivery services such as Amazon, UPS, FedEx, USPS and more have dealt with an influx of scammers impersonating them. Scammers get potential victims phone number or email and send you an “urgent message” about your “delivery” from a popular company or delivery service. This is a form of phishing, and clicking the link will compromise the victims personal information in a matter of seconds before they even realize it’s a scam. The image on the left shows an example of a real USPS text scam, here is how you can tell it’s fake:

  • USPS utilizes 5-digit codes to text about packages, not a normal 10-digit phone number. USPS only sends texts to people who manually sign-up for their package tracking text messages. Any unsolicited texts from ‘USPS’ are 100% a scam.
  • USPS will not send images to you like this photoshopped one. The ‘Urgent Notice’ is trying to rush you into clicking the link.
  • Text messages from USPS will NEVER contain a link of any kind.
  • Text messages from USPS will not contain gibberish or typos.

Social Media Oversharing

There is often a culture of oversharing on social media when it comes to people’s personal lives. A great example of social media oversharing is the Facebook status trend that’s often called “20 Facts About Me” or something similar. It is a copy/paste list of around 20 “unique” questions about yourself, which you answer and post as your status. The questions are similar to the following:

  • What street did you grow up on?
  • What was the name of your first pet?
  • What is your Mother’s maiden name?


While these may seem like fun random questions to share with your Facebook friends, they are actually a collection of the most popular security questions used for online accounts. Scammers can easily look at your profile and find your answers to use when trying to access your account.

Quicklinks

Accessibility
THANK YOU FOR YOUR INTEREST IN JOINING OUR TEAM

To apply, please submit your resume to info@latahcu.coop